1.  Where is Blackswan Clothing based?

     BlackSwan is a online clothing store based out of Los Angeles, California.

2. How Can I pay for my order? 

     Blackswan Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

3. How long will it take me to get my order?

      For standard shipping, you should receive your order within 4-5 business days.

4. How can I check the status of my order?

      We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. 

5. Can I cancel or change my order?

       We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.

6. Can I exchange my order?

       We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

7.  How do I return my order?

Returns and exchanges are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.

8. Can I expedite my shipping?

       Yes! We offer the following expedited shipping options:

·      Ground Shipping - UPS

·      2 Day Select - UPS - additional charges may apply.

·     Next  Day Air - UPS- additional charges may apply.

9.Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.